Customer Charter

We are committed to the provision of high quality service to all its customers. During the year under review we developed and published the Comhar SDC Customer Charter.

Our Customers

Our customers are varied and come from many sectors including members of the public, schools/universities, elected representatives, Government Departments, local authorities, international organisations and many voluntary and representative  groups.

Our Aim

We aim at all times to provide our customers with a professional, efficient and courteous service and to do our best to improve the standards of the service which we provide. The purpose of this Customer Charter is to set out the standard of service our customers can expect to receive from Comhar SDC.  (Note: the publication of a Customer Charter is not intended to create new legal rights for customers)

Our Commitment to our Customers

Customer satisfaction is very important to us and we aim to achieve this by:

• Giving our customers the best possible service and advice;

• Treating customers in a proper, fair, impartial and courteous manner;

• Aiming to ensure that rights to equal treatment set out by equality legislation are upheld in the delivery of our services;

• Aiming, where possible, to meet any special need our customers may have.

Telephone Enquiries

Our aim is to answer all calls quickly.  We will identify ourselves, be polite and helpful, and do our best to provide our customers with clear and correct information.  If we cannot give an answer straight away, we will take the customers details and call them back at a suitable time.

Written Communications

We will deal with written correspondence as soon as is practicable and acknowledge receipt if there is going to be an undue delay in responding. Our staff will provide our customers with full contact details and if the correspondence is for another Government Department or body, we will pass it on directly to them and we will tell the customer what we have done with it.

Personal Callers

We will be available to meet by appointment with our customers during normal office hours.   We will greet visitors politely, be fair and helpful, and deal with their enquiries as quickly as possible.  We will also make sure that our offices are accessible for people with disabilities.

Equal Status Policy

We are fully committed to providing a service that all our customers can avail of and that treats all customers equally.  We will do our best to make sure that the service we provide takes account of the needs that particular groups of customers may have.

Service in Irish

We will ensure that customers who wish to deal with us through Irish can do so.

Customer Complaints

If a customer has a complaint about the service we have provided they should either ask to speak to Sheila Hynes who will investigate the complaint, or write to Comhar, Floor 2, Block 7, Irish Life Centre, Lower Abbey Street, Dublin 1.  We will acknowledge complaints within 5 working days and try to deal with them within 10 working days.  If we need to carry out further investigations we will let the customer know and will try to have this completed within 20 working days. If the customer is still not satisfied with the outcome they can write to the: Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.  Telephone + 353 1 6395600;  LoCall 1890 22 30 30;  email : ombudsman@ombudsman.gov.ie.

Comhar SDC (Sustainable Development Council) complies with the Regulations on the Re-use of Public Sector Information and we encourage the re-use of the information that we produce.

All of the information featured on our website is the copyright of Comhar SDC unless otherwise indicated. You may re-use the information on this website free of charge in any format.

Re-use includes copying, issuing copies to the public, publishing, broadcasting and translating into other languages. It also covers non-commercial research and study.

Re-use is subject to the following conditions. You must:

• Acknowledge the source and our copyright in cases where you supply the information to others;
• Reproduce the information accurately;
• Not use the information in a misleading way;
• Not use the information for the principal purpose of advertising or promoting a particular product or service.
• Not use the information for or in support of illegal, immoral, fraudulent, or dishonest purposes

Comhar SDC is not liable for any loss or liability associated with the re-use of information and does not certify that the information is up-to-date or error free. Comhar SDC does not authorise any user to have exclusive rights to re-use of its information.

Contact Point/Phone Numbers

Please refer to the contact us section of the website.